Terms of Sales
• Identification :
Company name: Natural Person Marie-Hélène LIénard VDI Consultant
Brand: Avon - Your Boutique Charentaise
Legal status: Individual company - Micro BIC
Responsible name: LIENARD
Responsible first name: Marie-Hélène
Headquarters: 9 rue des Halles - Lgt N ° 3
Postal code: 16130
City: SEGONZANC
Department: Charente
Country: France
Phone: 09.8257.65.32
Mobile: 06.75.17.04.32
E-mail: mariehlienard16@gmail.com
Website www.mariehlienard16.wixsite.com/avon-en-charente
VAT: not recovered
Siret: 533 749 230 00025
Wixsite.com website host
Director of publication Ms. Marie-Hélène Liénard
Here are our general conditions of sale ("the GTC"). They apply to all orders placed on the site https://www.avonvotreboutiquecharentaise.fr (hereinafter referred to as "the Site"). We recommend that you read them before ordering, and if in doubt, do not hesitate to contact our customer service.
The site https://www.avonvotreboutiquecharentaise.fr is edited by Marie-Hélène LIENARD - Your Boutique Charentaise, which reserves the right to update these T & Cs at any time, without notice. The GTCs applicable to the relations established between https://www.avonvotreboutiquecharentaise.fr and the customer are those in force on the day of the validation of the order.
ARTICLE 1 - THE CUSTOMER
The Customer declares to be a natural person, at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the site. When registering the Customer's personal data in the “my account” section, the latter must ensure the accuracy and completeness of the mandatory data that he provides. In the event of an error in the wording of the recipient's contact details, https://www.avonvotreboutiquecharentaise.fr can not be held responsible for the inability to deliver the product.
ARTICLE 2 - THE PRODUCTS
The products offered for sale are those described on the Site. https://www.avonvotreboutiquecharentaise.fr takes the greatest care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that non-substantial errors may appear on the Site, which the Customer acknowledges and accepts.
The Customer benefits from the provisions of the legal guarantee of conformity provided for by articles L217-4 and following of the Consumer Code. Under this guarantee, the Site will offer the Customer either to replace the Product ordered free of charge with a Product of equivalent quality.
The Customer also benefits from the provisions of the legal guarantee relating to hidden defects, under the conditions provided for in articles 1641 and following of the Civil Code. It is recalled that the Customer can decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
ARTICLE 3 - PRICES
The prices of the Products are indicated in euros, all taxes included, and excluding the cost of processing and shipping. These costs are brought to the attention of the Customer before the order validation step.
https://www.avonvotreboutiquecharentaise.fr reserves the right to modify its prices at any time and without notice, but the Products will be invoiced on the basis of the prices in force at the time of the order, subject to availability. .
ARTICLE 4 - AVAILABILITY
The offers presented are valid as long as they are visible on the Site and within the limits of available stocks. Sales are made subject to the actual availability of the Products.
For Products not stored in its warehouses, information on Product availability comes directly from Avon Cosmetic Germany suppliers; therefore errors or modifications may exceptionally exist.
In the event that an ordered Product turns out to be temporarily or permanently unavailable, for reasons beyond the control of https://www.avonvotreboutiquecharentaise.fr, the Customer will be informed by email or telephone. https://www.avonvotreboutiquecharentaise.fr reserves the right to offer the Customer a replacement Product of equivalent quality and price.
The Customer may, according to his choice:
- wait for the unavailable Product to return to stock in the event of a temporary break
- accept the proposed replacement product
- select on the Site another replacement Product (in the event of a higher value, the Customer will have to pay the excess price)
- request a refund of the unavailable Product (s)
If the delay should exceed 7 days for causes other than force majeure, the Customer will benefit from the possibility of canceling his order by sending a registered letter with acknowledgment of receipt to the Site's customer service, at the address from its head office, within 60 working days from the delivery date initially scheduled. The sums paid by the Customer for the order and shipping costs will be reimbursed. If the Product was received after the date of receipt of the cancellation by the Site, the return costs will remain the responsibility of the Customer, and the return of the Products will only be accepted subject to the perfect condition of the Products, new and in their original packaging.
ARTICLE 5 - ORDERS
Orders can be placed at the customer's choice:
- by internet on https://www.avonvotreboutiquecharentaise.fr & the e-brochure
- by email at mariehlienard16@gmail.com
- by mail to Mrs. Marie-Hélène LIENARD, 9 rue des Halles Lgt N ° 3, 16130 Segonzac.
The Customer will have the possibility, before definitively validating his order, to check the details of this one and its total price, and to correct any errors, before confirming his order to express his acceptance. Any order confirmed by the Customer constitutes a sales contract and unreserved acceptance of all the stipulations herein.
A confirmation of the order validated by the Customer will be sent to him by e-mail prior to the dispatch of the order, and will make the final sale subject to the right to exercise the right of withdrawal. The version of the GTC applicable to a given order may be kept by the Customer by computer recording or printing on paper.
https://www.avonvotreboutiquecharentaise.fr reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem or difficulty concerning the order received, or due to the existence of a dispute relating to the payment of a previous order from the Customer.
ARTICLE 6 - PAYMENT
Orders are paid for:
- or by credit card (Visa, MasterCard, or other credit cards).
Payment by credit card is made online when ordering and is fully secure.
The card is debited at the time of validation of the order, except with prior agreement with the Customer.
- or by Paypal using a bank card or a Paypal account.
- or by check (issued by a bank domiciled in France).
The check is cashed upon receipt at the following address:
Marie-Hélène LIENARD, 9 rue des Halles Lgt N ° 3, 16130 Segonzac.
- either by bank transfer
The products are payable in cash on the day of the actual order. The Products remain the property of https://www.avonvotreboutiquecharentaise.fr until full payment of the price.
ARTICLE 7 - DELIVERY
Delivery is made to the delivery address indicated by the Customer (home). Delivery cannot be made to the following places: hotels, PO boxes, armed postal codes, relay points.
The time indicated on the item sheet and on the "delivery times and costs" page is the usual average time and is understood in working days, from the receipt of payment from the Customer. It corresponds to the preparation time (mentioned on the item sheet), to which is added the delivery time (mentioned on the "your delivery" page).
When an order concerns several Products and these have different delivery dates, the delivery period to be retained for the global order is that mentioned as the longest.
https://www.avonvotreboutiquecharentaise.fr however undertakes to deliver the Products ordered within a maximum period of thirty (28) days from the validation of the Order. If this period is exceeded, the Customer may request the cancellation of the Order under the terms of article L216-2 of the Consumer Code and demand from the Site, within fourteen (14) days following the date of termination of the contract, reimbursement of all sums paid, including delivery costs.
Upon delivery, any reservation on the condition of the Products (eg open, damaged or incomplete package) must be notified by the Customer to the Site in written form, maximum 72 hours after delivery. Any damage found on a shipment delivered by hand by the carrier must be notified in writing when signing the carrier's slip.
ARTICLE 8 - RIGHT OF WITHDRAWAL
The Customer has a right of withdrawal, which he can exercise without cause within 14 clear days of delivery, which will be exercised by the return at his expense of the Products (in new condition, in their original packaging, unused, not unsealed), accompanied by the form provided in the appendix to these GTC, duly completed.
If the items are returned incomplete, used, damaged, unsealed, soiled by the customer, https://www.avonvotreboutiquecharentaise.fr reserves the right to refuse the refund and the Products will be returned to the Customer at his request and at his expense.
In accordance with Article L.221-18 of the French Consumer Code, the right of withdrawal cannot be exercised for Orders relating to the supply of goods which have been unsealed after delivery and which cannot be returned for reasons hygiene or health protection.
Consequently, the Customer is alerted to the fact that he will not be able to exercise his contractual right of withdrawal on the Products unsealed by the latter, including a new marketing by https://www.avonvotreboutiquecharentaise.fr would present risks for reasons of 'hygiene or health protection for consumers (eg: care, make-up, hygiene products, etc.).
If the products can be the subject of the legal right of withdrawal, the Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning the products, may obtain a refund for the returned products.
In accordance with article L221-23 of the French Consumer Code, the costs of returning the products will remain the responsibility of the Purchaser except in the event of non-conformity of the Products delivered with respect to the Order (in this case these costs return will be the responsibility of https://www.avonvotreboutiquecharentaise.fr).
ARTICLE 9 - REIMBURSEMENT
Refunds for Products in the cases referred to in Articles 4 and 8 will be made by the Site within a maximum period of fourteen (14) days after receipt by it of said Products. The reimbursement will be made according to the same method of payment chosen by the Customer at the time of his order.
ARTICLE 10 - APPLICABLE LAW, DISPUTES AND MEDIATION
The contract formed by the acceptance of these T & Cs is subject to French law. The language of this contract is French. In the event of a dispute, the Customer will first contact customer service https://www.avonvotreboutiquecharentaise.fr/ to obtain an amicable solution.
In accordance with the provisions of the Consumer Code concerning "the process of mediation of consumer disputes", the customer has the right to use free of charge the FEVAD mediation service, which he can contact as follows:
Digitally: https://www.mediateurfevad.fr/index.php/espace-consommateur-close/#formulaire-conso
By post: FEVAD e-commerce mediator, 60 rue la Boétie - 75008 Paris
In the absence of an amicable agreement between the parties, any dispute relating to the execution or interpretation of these terms and conditions will be submitted to the competent courts.
ARTICLE 11 - INFORMATION TECHNOLOGY AND FREEDOMS, PERSONAL DATA
The information and data concerning the Customer are strictly necessary for the management of the orders, the execution and the follow-up of the commercial relations, as well as for internal statistical purposes.
In accordance with the law of January 6, 1978, the user has the right to access and rectify data concerning him. This right is exercised by e-mail to mariehlienard16@gmail.com or by mail to Mrs. Marie-Hélène LIENARD, 9 rue des halles Lgt N ° 3, 16130 Segonzac, France.
Unless proven otherwise, the data recorded by the Site constitutes proof of all transactions made by the Site and its Customers.
The Customer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing ( http://www.bloctel.gouv.fr/ ).
We don't like door-to-door sales! Also https://www.avonvotreboutiquecharentaise.fr undertakes not to transfer the personal data of its Customers to third parties for commercial purposes.
ARTICLE 12 - PRIVACY POLICY AND COOKIES:
We receive, collect and store any information that you enter on our website or that you provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; the login; email-address ; the password ; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, information about the interaction between pages and the methods used to navigate out of the site. page. We also collect personally identifiable information (including name, email address, password, communications); payment details (including credit card information), reviews, feedback, product reviews, recommendations, and personal profile.
APPENDIX 1: MODEL WITHDRAWAL FORM
(Please complete and return this form and your order number only if you wish to withdraw from the contract)
For the attention of Mrs. Marie-Hélène LIENARD, 9 rue des Halles Lgt N ° 3, 16130 Segonzac.
E-mail : mariehlienard16@gmail.com
I notify you by the presence of my withdrawal from the contract for the sale of the property below:
- Name and quantity of the Product: ……………
- Ordered on …………… [ Where ] received on ……………
- Client name : ……………
- Customer's address: ……………
- Client's signature (if this form is notified on paper)
- Date: ……………
November 03, 2020 version